your nice rules

1. Introduction

This Internal Regulations governs the relations between CAMPING LA SIRENA S.A., as the owner of the campsite, and its Users and Members as Users. It has been drafted in accordance with:

• Decree 159/2012 of November 20, on tourist accommodation establishments and tourist housing.
• Law 13/2002 of June 21, on Tourism of Catalonia.

All Users and Members must comply with these regulations, as well as the seasonal contracts and the current regulations regarding tourist accommodations.

2. General Regulations

2.1. Duties of Users

According to Article 31 of Decree 159/2012, Users must:

• Comply with the conditions agreed upon in the contract with CAMPING LA SIRENA S.A.
• Pay the price of the services at the agreed place, manner, and time.
• Respect these regulations, the seasonal contracts, and the rules of coexistence and hygiene.
• Keep the facilities, assets, and services of the campsite in good condition.
• Respect the environment.

2.2. Rights of Users

According to Article 30 of Decree 159/2012, Users have the right to:

• Receive clear and complete information about the contracted services.
• Enjoy the tourist services under the agreed conditions.
• Obtain documents and invoices that prove their stay.
• A guarantee of safety and privacy, in accordance with the campsite environment.
• Submit complaints and receive assistance from the tourist authorities.

2.3. Right of Access and Stay

The campsite is considered a public establishment and reserves the right of admission.

Access is free for Users who have contracted the services, without discrimination based on race, gender, religion, opinion or social status.

The stay at the campsite is subject to compliance with:

• These regulations.
• Seasonal contracts.
• Current legislation regarding tourist accommodations.

3. Specific Regulations

3.1. Reception and Information

The Reception is the information and administration center of the campsite. Here the following will be available:

• Operating dates.
• Location maps of plots, services, and fire extinguishers.
• Service hours and internal rules.

3.2. Identification of Users

All Users must prove their identity with an ID or passport upon entry.

The campsite will keep a register of guests that will be sent to the General Directorate of the Police, in accordance with citizen security regulations.

3.3. Use of Plots and Camping Areas

Each campsite unit must be delimited and numbered.

Usage rules:

• Only one tent, caravan, trailer or motorhome is allowed per plot.
• An additional canvas tent (max. 3m x 2m) for a kitchen and a 3m x 3m tent are authorized.
• It is forbidden to install elements that give the appearance of a fixed settlement.
• The plot must be kept clean and orderly.

3.4. Reservations and Cancellations

Reservations will be confirmed within a maximum period of 24 hours.

Cancellation Policy:

• More than 30 days in advance → Full refund minus 50€ in expenses.
• Less than 30 days → Total loss of the deposit.
• If the guest does not show up on the day of the reservation, the payment will be lost and the reservation will be cancelled after one night’s stay.

4. Rules of Coexistence

4.1. Facilities and Services

Bathroom and Sanitary Areas:

• Children under 4 years old must be accompanied.
• It is forbidden to play, use skates, bicycles, or balls in the area.

Swimming Pools:

• Comply with access and safety regulations.
• Children under 10 years old must be accompanied by an adult.
• It is forbidden to consume alcohol and food in the pool.

Restaurant, Supermarket and Gardens:

• Access with bicycles, scooters or skates is prohibited.
• Damages must be paid by the responsible parties.

4.2. Waste Management

• Waste must be disposed of in selective containers.
• It is not allowed to leave appliances or utensils without authorization.

4.3. Visits

• Maximum 4 persons per plot.
• Visitors must register at Reception and pay the corresponding fee.
• Overnight stays without registration and payment are prohibited.

4.4. Vehicle Traffic and Safety

• Maximum speed: 10 km/h.
• Circulation is prohibited between 00:00 and 08:00.
• Night parking is from 00:00 to 09:00 (after which, a fee of 20€ applies).

4.5. Pet Ownership

• Only dogs and cats that are registered and with proper documentation are allowed.
• Dangerous dog breeds are not accepted.
• It is mandatory to keep them leashed and to pick up their droppings (fine: 100€).

5. Disciplinary Regime

5.1. Serious Offenses

Grounds for temporary expulsion:

• Deterioration of facilities or repeated non-compliance with rules.
• Excessive music or noise.
• Improper occupation of plots or parking spaces.
• Improper use of waste or facilities.
• Washing vehicles outside of designated areas.

5.2. Very Serious Offenses

Grounds for immediate and permanent expulsion without refund:

• Violent fights or altercations.
• Drug consumption or trafficking.
• Disrespect or verbal/physical aggression towards employees or clients.
• Possession of weapons.
• Non-payment for contracted services.
• Introducing persons without registration at the campsite.

6. Final Provisions

CAMPING LA SIRENA S.A. is not responsible for:

• Thefts, damages or removals within the facilities.
• Damages caused by fires, weather events or external causes.

Updated: March 10, 2025.