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INTERNAL REGULATIONS – CAMPING LA SIRENA

This document governs the relations between the Campsite (owned by Camping La Sirena SA) and its Users, in accordance with Decree 159/2012 of November 20 and Tourism Act 13/2002 of June 21 of Catalonia.

1. Users’ Duties and Rights

Duties (Art. 31, Decree 159/2012)

• Comply with the conditions agreed upon in the contract.
• Pay for tourist services at the place, in the manner, and within the deadlines agreed.
• Respect the Regulations, coexistence, and hygiene rules.
• Care for the campsite’s facilities, property, and services.
• Respect environmental values.

Rights (Art. 30, Decree 159/2012)

• Receive objective and complete information about service conditions.
• Obtain the agreed-upon services and the corresponding invoice.
• Enjoy security for themselves and their belongings.
• Assurance of peace and privacy.
• Submit complaints and obtain the official complaint form.
• Receive assistance from tourism authorities when necessary.

2. Access and Stay

• The Campsite, as a tourist accommodation establishment, has the right of admission.
• Access shall not be restricted for discriminatory reasons.
• Signing the reservation implies acceptance and compliance with these Regulations.
• Access and stay are subject to compliance with current regulations.

3. Reception and Information

• The Reception is the center for information and administrative management.
• Displayed: operating dates, facility maps, timetables, and these Regulations.

4. User Identification

• Identification is mandatory upon entry (ID card, passport, etc.).
• The Campsite records and reports lodging data to the police authority according to regulations.
• Identity may be requested at any time.

5. Camping Units

• Definition: a space for a vehicle and shelter (tent, caravan, etc.), delimited and numbered.
• The Campsite assigns the pitch and may require relocation with a maximum of 2 days for the move.
• Occupancy: only one main installation (tent, caravan, etc.) and, optionally, a small cooking tent (max. 3×2 m) or a 3×3 m canopy without fixed front walls.
• Any appearance of a permanent settlement (gardens, constructions, etc.) is prohibited.

Timetables

• Check-in for pitches from 12:00 p.m.
• Check-in for bungalows and mobile homes from 3:00 p.m.
• Check-in for safari tents from 4:00 p.m.
• Check-out from pitches before 12:00 p.m. (10:00 a.m. for groups ≥20 people).
• Check-out from bungalows and mobile homes before 10:00 a.m.
• Check-out from safari tents before 11:00 a.m.
• If not vacated on time, an additional day will be charged up to one week, after which the Campsite may initiate legal eviction.

6. Prohibitions in the Camping Unit

• Installing additional tents to the main one (igloos, Canadian tents, etc.).
• Leaving gear in plain view (jerry cans, furniture, ropes tied to trees, etc.).
• Laying pavements, tarps, carpets, or antennas anchored to trees or the ground.
• Only electric barbecues are allowed on the pitch. Charcoal barbecues are only permitted in designated areas and must comply with current regulations.

7. Permitted Items

• One additional shade element to the main caravan or awning (awning extension, 3×3 m canopy or non-advertising parasol).
• An electric camping barbecue
• One table and four chairs.
• Appliances only within the canvas kitchen.

8. Reservations and Cancellations

• The Campsite may require an advance payment toward the final price.
• Reservations without confirmation within 24 h are considered not accepted.
• If the reservation specifies exact numbers or location, the Campsite must provide them on the agreed date.
• Modifications and cancellations:
  • Processed in writing (email).
  • Date changes involve price adjustments and a possible modification fee (€ 50).
  • Cancellations ≤ 30 days before arrival: loss of paid amount (unless cancellation insurance applies).
  • Cancellations > 30 days before arrival: refund minus € 50 cancellation fee (unless cancellation insurance applies).
  • If the user leaves before the agreed date, 100 % of the remaining services will be charged.
  • No-show on arrival date: the reservation is held for one night only; thereafter, the Campsite may cancel it without refund.

9. User Installations

• The Campsite may request documentation of the vehicle and/or caravan and its insurance.
• Electricity:
  • Only one socket and a certified cable (max. 6 A).
  • No exposed splices or coiled cables.
  • Maintenance staff will inspect the installation.

10. Campsite Facilities

• Sanitary Facilities
  • Children under 4 years must be accompanied.
  • Games, balls, skates, and speakers are prohibited in this area.
• Fountains
  • Use only for fetching water (no dish or clothes washing).
• Swimming Pools
  • Observe posted hours and rules.
  • Children under 10 years always with an adult.
  • The lifeguard may expel anyone breaking the rules.
• Other Areas (restaurant, reception, supermarket, etc.)
  • Entry with bikes, scooters, etc., is prohibited.
  • Any damage will be charged to the person responsible.

11. Waste

• Dispose of garbage in designated containers and use selective collection.
• Do not leave appliances or bulky items without prior consultation at Reception.

12. Visitors

• Must be received and registered at Reception, showing identification.
• Limited to a maximum of 4 simultaneous visitors per pitch (more upon Management approval).
• The Campsite is not obliged to admit visitors. The host user is responsible for their guests.
• Visitors must leave before 8:00 p.m. and cannot stay overnight without registration and payment of the relevant fee.
• Accommodating unregistered persons is a serious offense.

13. Vehicle Circulation

• Circulation only for entry or exit, at a speed ≤ 10 km/h.
• Circulation hours: 8:00 a.m. to midnight.
• After midnight, vehicles must park in the night lot (until 9:00 a.m.).

14. Bicycles, Electric Scooters and Similar

• Use only for leisurely rides; racing or dangerous maneuvers are prohibited.
• Civil liability insurance may be required.
• Repeated non-compliance may result in vehicle removal and penalties.

15. Parking

• The vehicle must park within the same pitch (50 % of the pitch must be reserved for it).
• The Campsite is not liable for theft or damage to vehicles.
• Exterior parking is available for late arrivals and must be vacated by 9:00 a.m.

16. Animals

• Dogs and cats are allowed with up-to-date documentation, payment of fees, and always on a leash.
• Potentially dangerous dogs (Law 10/99) and their crosses are prohibited.
• No other animal species are admitted.
• Owners must clean up after their pets (€ 100 fine for non-compliance).
• Animals may not enter sanitary facilities or pools.
• Violation may result in immediate expulsion.

17. Eviction

• At the end of the agreed period, in cases of non-payment or cause for expulsion, the Campsite may remove belongings after an inventory and formal notice.
• After one month without response, the belongings may be disposed of freely.
• The Campsite may seek police or judicial assistance to evict those who breach the rules or endanger coexistence.

18. Major Offenses

• Damage to furniture or facilities.
• Breaching coexistence rules or staff instructions.
• Excessive noise (music, TVs, etc.) disturbing other guests.
• Repeatedly occupying others’ parking spaces or unauthorized areas.
• Discharging gray water outside designated areas.
• Planting or felling trees without authorization.
• Repeatedly failing to deposit waste in containers.
• Washing vehicles or caravans on site.
• Commercializing products without permission.
• Failing to report contagious illnesses.
• Consuming drugs on the premises.
• Allowing minors to consume alcohol.
• Blocking roadways with objects (tables, chairs, etc.).

19. Very Serious Offenses

• Participating in fights or physical altercations.
• Any crime reported to the authorities.
• Threats, insults, or aggression against staff or other campers.
• Possessing or trading weapons.
• Non-payment of services.
• Introducing unregistered persons.
• Repeated major offenses.
• Drug trafficking or commerce.

20. Outstanding Debts

• Access will be denied to those with outstanding debts to the Campsite, unless otherwise agreed with Management.

21. Final Provision

• The Campsite is not responsible for theft, damage, or fires caused by clients themselves or by external causes.
• All users are requested to comply with these rules to ensure the best coexistence and mutual respect among campers.

Barcelona, April 30, 2025

Rules for stays with pets

 Requirements at check-in

Mandatory identification: Upon arrival, the dog must be properly identified by microchip or tattoo.

Health documentation: It is mandatory to present the updated veterinary record, showing that vaccinations are up to date.

Identification bracelet: After registration, a bracelet will be provided that must be placed on the animal’s collar for the entire stay.

 Behavior rules inside the campsite

Use of leash and muzzle: All dogs must always be kept on a short leash while in any common area of the campsite.

Continuous supervision: It is not permitted to leave the dog alone on pitches, in vehicles, bungalows, or mobile homes. They must always be under their owner’s supervision.

Mandatory cleaning: It is the owner’s responsibility to immediately pick up their pet’s excrement.

Walking areas: Dogs must be walked in the designated or peripheral areas of the campsite. It is not allowed in common areas such as the restaurant, pool, or playgrounds.

 Accommodations with and without pets

Pet-friendly accommodations: Some pitches and units are equipped to receive pets. This information is clearly indicated on our website and in the description of each accommodation.

Accommodations without pets: Out of respect for the rest and preferences of other guests, animals are not allowed in certain bungalows, mobile homes, or other units. It is essential to check this information before making a reservation.

 Non-admitted breeds

For safety reasons, dogs considered potentially dangerous breeds (PPP) according to current Spanish legislation are not accepted. This includes, among others:
https://mediambient.gencat.cat/es/05_ambits_dactuacio/patrimoni_natural/animals_companyia_experimentacio/animals_companyia/tinenca_gossos_potencialment_perillosos/index.html

 Noise and coexistence

Please avoid continuous barking or behavior that may cause discomfort to other campers.
During nighttime hours (from 11:00 p.m. to 7:00 a.m.), silence and rest for other guests must be ensured.

 Penalties

Failure to comply with any of these rules may result in:
Formal warning from management.

In serious cases, notice to the competent authorities.
Your pet is welcome, as long as its stay does not interfere with the well-being of other campers. Together, we can maintain a clean, safe, and peaceful environment.

The Management
NICE CAMPS